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Cultural Competence
Changing Faces, Changing Needs: Cultural Competence in Health Care Settings
"Health care organizations are struggling to respond effectively to the needs of people from racially, ethnically, culturally and linguistically diverse groups. Cultural competence within health care systems remains a great challenge..." --Tawara D. Goode, Director, National Center for Cultural Competence
Building a culturally competent organization is an enormous challenge, but it is currently mandated for health care institutions. To succeed in cultural competence, organizations need to increase their understanding of the changing nature of their client base, and create a workforce that reflects those clients.
Based on the work of the National Center for Cultural Competence, this program intro¬duces concepts and practices in cultural competence. Stages of cultural competence are introduced and are depicted through PACT's drama-based training to highlight organiza¬tional practices and employee behaviors that influence cultural competence. Emphasis is placed on building skills in assessing the dynamics of cultural implications on client services and increasing cultural competence in health care facilities.
Training Topics:
Understanding Cultural Competence
- Understanding the changing workforce and customer base
- Defining cultural competence and its components, workplace diversity and linguistic competence
- How cultural competence and diversity impact service delivery in health care
- Understanding culturally competent principles and behaviors
- Examining current best practices in cultural competence in health care
- Examining the role of employees and professionals in building cultural competence
Communicating in a Culturally Competent Organization
- Understanding cultural, gender and other differences in communication
- Examining the value of language assess and services
- Understanding the use of translation and interpretation services
- Using humor in a diverse environment
- Giving and getting feedback to increase cultural competence
Working Constructively with Differences
- Reducing stereotyping, bias and harassment
- Promoting the respect of differences and commonalities
- Addressing cross-cultural conflicts constructively
- Working together to address culturally challenging patient encounters
PACT's exclusive drama-based training approach immerses you into a life-like simulation that reflects your work-life challenges. Transcending typical "role-playing" techniques, we create a living laboratory, a safe and controlled learning setting. PACT's unconventional training programs, based on our exclusive Structured Improvisation™ exercises, give participants a learning experience they'll never forget.
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