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Managing Conflict
Program Goal and Objectives:
The goal of the program is to enhance the abilities of participants to understand and manage the dynamics of conflict. The objectives of the program are to:
- Examine conflict and its impact on work and work relations,
- Examine conflict management styles, and
- Enhance abilities to manage emotions and stress associated with conflict.
Program Topics:
- Exploring conflict through the Thomas-Kilmann Conflict Styles Instrument
- Recognizing conflict styles through PACT's drama-based simulation
- Understanding the dynamics of conflict
- Conflict management skills
- Practicing conflict skills through PACT's Structured Improvisation™ training exercise
- Exploring steam and how different people manage conflict
- How steam is manifested in our thoughts, our bodies, our emotions, our choices and our behaviors
- Identifying defensive communication behaviors ("crazymakers") through PACT's drama-based simulation
- Practicing skills in responding to defensive behaviors
- Lowering the steam through PACT's SAFE™ model:
Seek to Understand
Acknowledge Emotion
Focus on Interest and Consequences
Encourage Alternative Outcomes
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- Practicing conflict management skills through PACT's Structured Improvisation™ training exercises
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