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PACT Consulting, Intervention and Facilitation Services
These kinds of services are available individually or in combination with PACT training programs.
Consulting Services
In addition to designing and providing training, PACT Facilitators serve as consultants and coaches in areas of team building, facilitation, communication, negotiation and emotional intelligence. PACT Consultants have provided organizational development services to a wide variety of clients to help them develop learning competencies, assess training needs, develop comprehensive training initiatives and implement organizational assessment processes.
Intervention Services
PACT helps organizations defuse tension and resolve conflicts that overwhelm employees, obstruct goals or pose immediate threats. PACT can step into a volatile situation to provide conflict management, mediation or alternative dispute resolution. For example, a hospital hired PACT consultants to coach individuals involved in an intra-departmental conflict that was lowering the effectiveness of the unit. Using Emotional Competency Inventories, PACT consultants were able to guide individuals toward a positive resolution of the situation.
Facilitation Services
From leading community focus groups for big-city police departments following volatile community incidents to leading retreats for executive teams of large hospitals, PACT facilitators have been called on when good facilitation skills are required. Recently, a PACT facilitator led a retreat to help a consortium of community-based service organizations improve their working relationships through increased communication and collaboration skills, communicating organizational vision and understanding the human dynamics of group process.
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